Which of the Following Is Not True When Making the Sales

question 190

Multiple Choice

Which of the following is not true when making the sales presentation?

• A) The salesperson should focus on anticipating questions and answering them before they're asked.
• B) The salesperson must spark interest in the product.
• C) The salesperson should not only talk but also listen to the customer.
• D) The salesperson should involve the customer by having him or her hold, touch, or use the product.
• E) A salesperson should not sound like he or she is just reading a script (i.e., he or she should be flexible and respond to the customers' comments).

Understand the significance of maintaining effort and direction in motivation.

Acknowledge the role of motivation in personal and organizational accomplishments.

Distinguish between hygiene factors and motivators in Herzberg’s two-factor theory.

Identify the relevance of equity and perceived equity or inequity in organizational behavior.

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Definitions:

Downsizing

The practice of reducing a company's size through layoffs, closures, or the elimination of certain products or services, often to cut costs.

Deceptive Practice

Activities or practices by businesses that are misleading or dishonest, which can mislead consumers and are often illegal.

Distinguish

To recognize or point out the differences between two or more items, making clear the unique aspects of each.

Branding

The process of creating a unique image and identity for a product or service in the consumer's mind, using names, terms, signs, symbols, designs, or a combination of these.