The Customer Meeting (Scenario)

question 129

Multiple Choice

The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-Kelly is at what level of management?

• A)top manager
• B)division manager
• C)middle manager
• D)first-line manager

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Definitions:

Avoidance-Avoidance Conflict

A psychological situation involving a choice between two negative or undesirable options.

Risk-Aversion Conflict

The psychological struggle or decision-making dilemma faced when avoiding risk leads to potential gains being missed or minimized.

Approach-Approach Conflict

A decision-making dilemma involving two positive options, where choosing one desirable alternative means losing another equally desirable one.

Approach-Approach Conflict

A psychological dilemma that occurs when an individual must choose between two desirable outcomes.