Which of the Following Guidelines Should Managers Follow While Building

question 109

Multiple Choice

Which of the following guidelines should managers follow while building a customer-responsive culture?

• A)precisely defining employees' normal job requirements and ensuring they perform those actions alone
• B)giving front-line employees continual training on product knowledge,listening,and other behavioral skills
• C)designing jobs with rules and procedure that employees can refer to in order to satisfy customers
• D)preserving the discretion to make day-to-day decisions on job-related activities at the top level of management

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Definitions:

Chlorpromazine

An antipsychotic medication used to treat various mental health disorders such as schizophrenia and bipolar disorder.

Schizophrenia

A mental disorder characterized by distorted thinking, perceptions, emotions, and behaviors.

Positive Symptoms

Symptoms of a disorder that involve the presence of abnormal behaviors or experiences, such as hallucinations or delusions, commonly associated with schizophrenia.

Antipsychotic Medications

Drugs used to treat psychiatric conditions by altering brain chemistry, particularly for conditions like schizophrenia and bipolar disorder.