Introducing Diversity Training (Scenario)

question 89

Multiple Choice

Introducing Diversity Training (Scenario)
Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world.
-The chairman of the board of directors is retiring and has asked Jackson to come up with a list of names from which the board would choose a new board member.Jackson sighed.His first choice was Mala Howell.Mala joined the club two years ago through the connections with her father-in-law who belonged to one of the original club families.Jackson knows that she would not have a chance because of her background and gender.Despite being a Harvard graduate and vice-president at her firm,she is a woman and grew up in Jordan.Most members seem to assume she is also a Muslim,but actually she is a Christian.Jackson knows that the board would oppose her because they would only consider ________ which would include her ethnicity and gender.

• A)surface level diversity
• B)demographic differences
• C)socially constructed characteristics
• D)social class appearances

Calculate the break-even point and profit goals using break-even analysis.

Understand the impact of MBO on employee motivation and productivity.

Analyze the factors contributing to uncertainties in labor-management negotiations.

Differentiate between strategic, operational, and intermediate planning.

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Definitions:

Democratic Style

A parenting or leadership approach characterized by mutual respect and considering everyone's opinions before making decisions.

Charisma

Charisma is the compelling attractiveness or charm that can inspire devotion in others.

360-Degree Feedback

A performance appraisal system where employees receive confidential, anonymous feedback from the people who work around them, including peers, managers, and direct reports.

Unique Strengths

Individual qualities or abilities that set a person apart and contribute to their success or effectiveness.