Communication Process - New Policy on Overtime (Scenario)

question 79

Multiple Choice

Communication Process - New Policy on Overtime (Scenario)
Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay.
-The memo represents which part of the communication process?

• A)feedback
• B)decoding
• C)message
• D)channel

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Definitions:

Misunderstandings

Occurrences where there is a failure to accurately understand or interpret someone's words, actions, or intentions, often leading to conflict or confusion.

Personalizing Relationships

Tailoring interactions and communication to build closer, individualized connections with customers or clients.

Customers

Individuals or organizations that purchase goods or services from a business.

Prospect

A prospective client or customer recognized as possibly being interested in what a company offers in terms of products or services.