Effective Communication in a Customer Service Setting Relies Upon Customer

question 78

Multiple Choice

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process ________.

• A)the customer's expectations,the customer's desires,and the customer's satisfaction
• B)the customer,the service organization,and the individual service provider
• C)discovering the customer's needs,meeting their needs,and following up
• D)the suppliers,the customer,and the organizational culture

---

Definitions:

Financial Analysis

The process of evaluating businesses, projects, budgets, and other finance-related entities to determine their performance and suitability.

Ratio

An expression of the mathematical relationship between one quantity and another. The relationship may be expressed either as a percentage, a rate, or a simple proportion.

Horizontal Analysis

A financial analysis technique that evaluates changes in financial statement items over a series of accounting periods, showcasing trends and growth patterns.

Times Interest Earned

Measures a company’s ability to meet interest payments as they come due; computed by dividing the sum of net income, interest expense, and income tax expense by interest expense.