Project Team Communication Problems (Scenario)

question 69

Multiple Choice

Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.
-As George listened to the team members express their frustrations about the assignment,he concentrated carefully on what was being said and was careful not to make premature judgments or interpretations.George was using ________ to overcome potential communication barriers.

• A)selective perception
• B)nonverbal cues
• C)feedback
• D)active listening

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Definitions:

Self-Aware

The recognition and understanding of one’s own personality, feelings, motives, and desires.

Compliant

Ready to adapt oneself to another's wishes or specifications, often by conforming to rules or standards.

Caregiving

The act of providing care and support to others, often involving assistance with daily activities, emotional support, and health-related tasks.

Autonomy Versus Shame And Doubt

Erikson’s second crisis of psychosocial development. Toddlers either succeed or fail in gaining a sense of self-rule over their actions and their bodies.