Communication Process - New Policy on Overtime (Scenario)

question 93

Multiple Choice

Communication Process - New Policy on Overtime (Scenario)
Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay.
-Brett's selection of appropriate wording is which part of the communication process?

• A)feedback
• B)encoding
• C)message
• D)channel

---

Definitions:

Watson

Refers to John B. Watson, an American psychologist who is considered one of the founders of behaviorism, emphasizing the importance of observable behaviors over internal phenomena like thoughts and feelings.

Humanistic Psychology

Historically significant perspective that emphasized the growth potential of healthy people and the individual’s potential for personal growth.

Carl Rogers

An influential American psychologist who founded the humanistic approach to psychology, emphasizing the importance of free will, self-actualization, and empathy in personal development.

Abraham Maslow

A psychologist known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs.