Effective Communication in a Customer Service Setting Relies Upon Customer

question 78

Multiple Choice

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process ________.

• A)the customer's expectations,the customer's desires,and the customer's satisfaction
• B)the customer,the service organization,and the individual service provider
• C)discovering the customer's needs,meeting their needs,and following up
• D)the suppliers,the customer,and the organizational culture

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Definitions:

Generalized Anxiety Disorder

A mental health disorder characterized by pervasive and excessive anxiety and worry about various aspects of life, beyond normal stressors.

Apprehensive

Feeling anxiety or fear about the future or something specific.

Free-Floating

A term often used in psychology to describe anxiety that is not attached to specific situations or objects.

Generalized Anxiety Disorder

A mental health disorder characterized by persistent and excessive worry about various aspects of life, beyond the typical anxiety experienced by individuals.