The Service Profit Chain Is the Service Sequence from Employees

question 112

Multiple Choice

The service profit chain is the service sequence from employees to customers.According to this concept,the company's strategy and service delivery system determines ________.

• A)the skill development of employees
• B)how the firm performs in the short run
• C)the employee satisfaction in the company
• D)how employees service customers

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Definitions:

Performance Evaluation

The process of assessing the effectiveness and efficiency of individuals, teams, or systems within an organization.

Budgets

Financial plans that estimate income and expenditures for a specific period of time, often used by businesses and individuals for planning purposes.

Budgeting Process

A systematic approach to estimating the financial performance and resource requirements of a business for a future period, typically involving setting goals and preparing detailed plans.

Management Levels

The multiple layers of management in an organization, typically ranging from top-level executives to mid-level and then first-level managers.