The Service Profit Chain Is the Service Sequence from Employees

question 112

Multiple Choice

The service profit chain is the service sequence from employees to customers.According to this concept,the company's strategy and service delivery system determines ________.

• A)the skill development of employees
• B)how the firm performs in the short run
• C)the employee satisfaction in the company
• D)how employees service customers

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Definitions:

Cash Inflows

The total amount of money received by a company or project, from various sources including operations, investments, and financing.

Purchase Price

The cost paid to acquire a good or service, including initial acquisition costs and any associated transaction fees.

Estimated Useful Life

The expected time period during which an asset is likely to be functional and economically useful.

Internal Rate of Return

A financial metric used to evaluate the profitability of an investment, representing the discount rate that makes the net present value of all cash flows equal to zero.