What Is Automatic Call Distribution

question 18

Multiple Choice

What is automatic call distribution?

• A)It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
• B)It directs customers to use touch-tone phones or keywords to navigate or provide information.
• C)A phone switch routes inbound calls to available agents.
• D)None of these.

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Definitions:

Unified National Coarse

A thread standard that specifies the shape, dimensions, and tolerances for coarse threads used broadly in bolts, nuts, and screws in the United States.

Unified National Code

A thread standard used in the United States and Canada for bolts, screws, and nuts, specifying the shape, angle, diameter, pitch, and length of threads.

Abbreviation

A shortened form of a word or phrase used to save space or avoid repetition.

Hexagon

A polygon with six edges and six vertices, often seen in tools, nuts, and bolts due to its efficient load distribution and ease of wrenching.