A Contact Center (Or Call Center)is Where Customer Service Representatives

question 225

Multiple Choice

A contact center (or call center) is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact center is one of the best assets a customer driven organization can have.Why?

• A)Contact centers can identify suppliers who are in desperate need of assistance
• B)Maintaining a high level of customer support is critical to obtaining and retaining customers
• C)Contact centers are the only place to find answers to questions or solutions to customer problems
• D)Most contact centers use analytical modeling technologies that provide business intelligence

---

Definitions:

Anticompetitive

Anticompetitive refers to actions or policies designed to reduce competition in a market, potentially leading to monopolistic behaviors and harming consumer interests.

Legislative Power

The authority to make laws and alter or repeal them, usually vested in a parliament or legislative assembly.

Judicial Power

The authority granted to courts to interpret laws, adjudicate legal disputes, and administer justice.

Executive Power

The authority given to the executive branch of government to enforce laws and oversee the operation of the government.