What Is Automatic Call Distribution

question 18

Multiple Choice

What is automatic call distribution?

• A)It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
• B)It directs customers to use touch-tone phones or keywords to navigate or provide information.
• C)A phone switch routes inbound calls to available agents.
• D)None of these.

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Definitions:

Production Goal

A target set by a business or an organization regarding the amount and quality of goods or services to be produced within a certain timeframe.

Pace of Production

The rate at which goods are manufactured or produced in a given timeframe.

Production Goal

A specific target or objective related to the output of goods or services that a company aims to achieve.

Upper Management

The highest level of managers within an organization, responsible for making overarching decisions and setting strategic directions.