What Is Interactive Voice Response (IVR)

question 43

Multiple Choice

What is interactive voice response (IVR) ?

• A)It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
• B)It directs customers to use touch-tone phones or keywords to navigate or provide information.
• C)A phone switch routes inbound calls to available agents.
• D)None of these.

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Definitions:

Discounted Free Cash Flow

Discounted Free Cash Flow is a valuation method that calculates the present value of a company's expected cash flows after taking into account the time value of money and risk.

Zero-Growth Perpetuity

A type of financial model used to value an asset that is expected to generate a consistent, never-ending stream of cash flows with zero growth rate.

Stable Cash Flow

The consistency and predictability in a company's cash flow generation, indicating financial health and operational efficiency.

Cost Of Capital

The return rate that a company must earn on its investment projects to maintain its market value and attract funds.