Many Businesses Are Using Instant Messaging as a Way to Answer

question 9

True/False

Many businesses are using instant messaging as a way to answer and resolve questions or problems quickly.

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Definitions:

Cognitive Dissonance

The psychological dissonance faced when someone maintains a variety of opposing beliefs, ideas, or values simultaneously.

Foot-In-The-Door Phenomenon

A psychological tactic involving getting a person to agree to a large request by first setting them up to agree to a modest request.

Attitude

An inclination of the mind depicted by appraising a given entity with a level of approval or disapproval.

Fundamental Attribution Error

a bias in social psychology where a person underestimates situational influences and overestimates dispositional (personality) influences on another's behavior.