What Is Measured by Such Benchmarks as Satisfaction Surveys, Percentage

question 36

Multiple Choice

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

• A) Usability
• B) Customer satisfaction
• C) Financial
• D) Conversion rates

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Definitions:

Economic Growth

The increase in the inflation-adjusted market value of the goods and services produced by an economy over time, typically measured as the percent rate of increase in real gross domestic product (GDP).

Capital Stock

Refers to the total amount of physical goods and financial assets owned by a company that are used in producing goods or services.

Capital Production

The process of creating goods and services through the combination of labor, land, and capital.

Rich and Poor Countries

The classification of countries based on their economic status, with rich countries having high levels of income and wealth and poor countries having significantly lower levels.