As a Development Requirement for His New Job, Rob Attended

question 7

Multiple Choice

As a development requirement for his new job, Rob attended a seminar that focused on listening skills and giving and receiving feedback effectively when working with employees different from oneself. Rob took part in role playing to practice these skills with other managers and employees, many with diverse backgrounds. This type of instruction is referred to as

• A) Skills training.
• B) Skill building.
• C) Awareness training.
• D) Awareness building.
• E) Developmental training.

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Definitions:

American Association of Medical Assistants (AAMA)

A professional organization for medical assistants, providing certification, education, and support for its members.

National Certified Medical Assistant

A credential for medical assistants who have passed a national certification exam, validating their competencies in medical assisting.

National Healthcareer Association (NHA)

A certification organization for healthcare professionals, ensuring they meet predetermined standards for knowledge and skills in their fields.

NCCT Certification

A certification from the National Center for Competency Testing, recognizing qualified professionals in health care and other fields.