When Bethany Hoyt, Manager of First Step Telemarketing, Realized That

question 60

Multiple Choice

When Bethany Hoyt, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she took quick action to make necessary adjustments. Bethany was performing the management function of

• A) Planning.
• B) Organizing.
• C) Leading.
• D) Controlling.
• E) Communicating.

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Definitions:

Protective Covering

A material or structure that serves to shield or guard something from exposure, damage, or harmful elements.

Eyeball

The spherical part of the eye that contains the structures necessary for vision, including the lens, retina, and iris.

Color Vision

The ability of the eye to perceive and distinguish colors.

RLF

Retrolental Fibroplasia, a condition that affects premature infants, leading to blindness due to abnormal development of the retina.