Which of the Following Statements About Operations Management in the Service

question 144

Multiple Choice

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

• A) is all about providing the service at the lowest cost.
• B) should focus on providing customers with a good experience.
• C) has less flexibility than operations management in the manufacturing sector, because services are less able to make use of computers.
• D) has done a good job of increasing output, but a poor job of improving quality.

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Definitions:

Hereditary Leadership

A system of governance or organizational leadership where authority is passed down through family lines.

Traditional Authority

Traditional authority is a form of leadership in which power is derived from established customs, cultural heritage, and historical precedence.

Tertiary Sector

A segment of the economy focused on providing services rather than producing goods, including sectors like retail, entertainment, and financial services.

Self-employed

A status referring to individuals who work for themselves, either by owning a business or by offering their services independently.