Organizations Must Tailor Their Customer Service to the Needs of Their

question 175

True/False

Organizations must tailor their customer service to the needs of their customers,ensuring that the expectations of these customers are met,and that the right product is delivered to the right place at the right time for the right price.

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Definitions:

Franchisee

An individual or entity that purchases the right to operate a business under the franchisor's brand name and business model.

Franchisor

A business entity that grants the right to an individual or group to carry out commercial activities using its brand and model.

Potential Liability

The possibility of incurring legal obligations or debts in the future as a result of current actions, decisions, or circumstances.

Degree of Control

The extent of influence or authority an entity has over its operations, processes, or decisions.