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To Create a Methodology for "Connecting" with Customers,the Organization Needs

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To create a methodology for "connecting" with customers,the organization needs to think in terms of revenue and brand recognition,in addition to cost and distribution efficiencies.


Definitions:

Experimenting

The process of conducting trials or tests to discover something unknown or to test a hypothesis, often to gain new insights or solutions.

Completion

The state of having finished an activity or process, marking the end of a task or project.

Force Field Analysis

A management technique developed by Kurt Lewin, used to identify and analyze the forces for and against a change, helping in decision making and problem solving.

Status Quo

The current state or condition of affairs, often used in the context of maintaining existing circumstances or resisting change.

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