Performance Dimensions on Which Customers Expect a Minimum Level of Performance

question 8

Multiple Choice

Performance dimensions on which customers expect a minimum level of performance are called:

• A)order winners.
• B)minimum performers.
• C)recommended daily allowances.
• D)order qualifiers.

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Definitions:

Heuristics

Mental shortcuts or rules of thumb that simplify decision making, but can sometimes lead to cognitive biases.

Mnemonic Devices

Techniques a person can use to help them improve their ability to remember something, often by associating it with something more familiar or patterning.

Cognitive Shortcuts

Heuristic methods or simple strategies used by the human mind to make decisions or solve problems quickly.

Heuristics

Mental shortcuts or rules of thumb that facilitate fast and efficient decision-making, although not always leading to the perfect solution.