In a Service Process,the Greater the Emphasis on Intangible Activities

question 28

True/False

In a service process,the greater the emphasis on intangible activities is,the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

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Definitions:

New Netherland

A 17th-century colonial province of the Dutch Republic that included parts of what is now the northeastern United States.

Amicable Relations

Friendly and cordial interactions or agreements between individuals, groups, or nations, often aimed at fostering peace and cooperation.

Pequot War

A conflict between the Pequot tribe and settlers from the Massachusetts Bay, Plymouth, and Saybrook colonies along with their Native American allies in 1636-1637.

English Colonists

Early settlers from England who established colonies in what would become the United States during the 16th and 17th centuries.