Which of the Following Approaches to Process Improvement Could Be

question 26

Multiple Choice

Which of the following approaches to process improvement could be described as competitive benchmarking?

• A)Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so.
• B)Employees at XEROX visit GM to pick up ideas on processing customer orders.
• C)Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers.
• D)Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

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Definitions:

Upheaval

A significant disturbance or disruption, often causing chaos or change in a system or society.

Community of Practice

A group of people who share a craft, profession, or interest and engage in collective learning and knowledge sharing around that focus.

Shared Vocabulary

A set of words and terms commonly known and used within a particular group, facilitating effective communication.

Learning

The process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences through study, experience, or teaching.