Which of the Following Approaches to Process Improvement Could Be

question 26

Multiple Choice

Which of the following approaches to process improvement could be described as competitive benchmarking?

• A)Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so.
• B)Employees at XEROX visit GM to pick up ideas on processing customer orders.
• C)Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers.
• D)Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

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Definitions:

Progressive

Pertaining to political, social, or economic beliefs favoring or promoting changes, reforms, or innovations.

Personal Taxes

Taxes levied on individuals based on their income, wealth, or property ownership, affecting disposable income and purchasing power.

Personal Income

The total amount of income received by an individual or household from all sources before taxes.

Marginal Tax Rate

The percentage at which the last dollar of income is taxed, indicating how much tax will be paid on an additional dollar of income.