The Bank Manager of a Busy Downtown Location Found Herself

question 30

Multiple Choice

The bank manager of a busy downtown location found herself unable to find good teller help so she invested in an ATM to handle the routine withdrawals that tended to occupy an inordinate amount the teller's time.Before she installed the ATM she found that customers were arriving on average every 2 minutes (Poisson distributed) and it took a teller 30 seconds (exponentially distributed) to process their request.The ATM is able to maintain a constant 30 second service time.What is the impact on system utilization?

• A) There is no change.
• B) Utilization has dropped by 15%.
• C) Utilization has dropped by 30%.
• D) Utilization has dropped by 45%.

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Definitions:

Social Intelligence

The ability to understand and navigate complex social environments, recognizing and influencing the emotions and behaviors of others.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and the emotions of others.

Big Five Personalities

A theory categorizing human personality into five broad dimensions: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Social Acumen

The ability to understand and navigate complex social situations, often involving keen insight into interpersonal dynamics.