Examlex
Listener apprehension is the fear of misunderstanding or misinterpreting, or of not being able to adjust psychologically to messages spoken by others and can actually be a factor in misunderstanding a message.
Service-Quality Dimension
Different aspects or factors that contribute to the evaluation of service quality, such as responsiveness, reliability, assurance, empathy, and tangibles.
Texas A&M
A renowned public research university located in College Station, Texas, known for its contributions to academics, research, and athletics.
Reliability
The degree to which a product, service, or system consistently performs according to its intended or designed function over time.
TQM
Total Quality Management, a systematic approach to management that seeks to improve quality and performance which will meet or exceed customer expectations.
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