When Cecilia Is Listening to Her Partner, She Occasionally Interjects

question 1

True/False

When Cecilia is listening to her partner, she occasionally interjects, "Oh, I see" or "uh-huh" during the interaction, Cecilia is using backchannel talk.

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Definitions:

Repeat Sales

Subsequent purchases made by customers who return to buy the same product or service after their initial purchase.

Follow-up

The process of maintaining contact with customers or clients after a transaction to ensure satisfaction or to continue the relationship.

New Customer

An individual or entity that purchases products or services from a business for the first time.

Administrative Costs

Expenses related to the general operation of a business, including office management, clerical work, and executive salaries, that do not directly contribute to production or sales.