Traditional Performance Management Systems Can Be Adapted to Include Measures

question 25

Multiple Choice

Traditional performance management systems can be adapted to include measures of environmental costs, savings, and liabilities. Revenue received from recycling scrap metal at a manufacturing plant is an example of a key performance indicator (KPI) classified under which perspective of the balanced scorecard?

• A)Financial perspective
• B)Customer perspective
• C)Internal business perspective
• D)Learning and growth perspective

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Definitions:

Referral

The process of recommending a product or service to others, often encouraged through incentives.

Data Process

The series of operations on data to retrieve, transform, and classify information.

Collecting

The process of accumulating items or data systematically for a specific purpose or passion.

Message/Crisis Control

A public relations strategy used to mitigate damage to an organization's reputation during a crisis.