Exhibit 13.1 The Following Questions Are Based on the Output Below

question 30

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-An arrival process is memoryless if

• A) the time until the next arrival depends on the time elapsed since the last arrival.
• B) the time until the next arrival is based on the time elapsed since the last arrival.
• C) the time until the next arrival does not depend on the time elapsed since the last arrival.
• D) the time until the next arrival is based on the arrival rate.

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Definitions:

Reconstruction

The process of rebuilding or reforming an aspect of something, especially following damage or destruction.

Bartlett

Refers to Frederic Bartlett, a British psychologist known for his work on memory and cognitive psychology, emphasizing how people reconstruct the past.

Loftus

A cognitive psychologist known for her work on the malleability of human memory and the misinformation effect.

Misinformation Effect

The phenomenon in which a person's recall of episodic memories becomes less accurate due to post-event information.