Exhibit 13.1 The Following Questions Are Based on the Output Below

question 52

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Refer to Exhibit 13.1. What is the probability that a customer can go directly into service without waiting in line?

• A) 0.00
• B) 0.25
• C) 0.75
• D) 1.00

---

Definitions:

Planning Horizon

The time frame within which plans or strategies are developed and expected to be implemented or achieve a specific target.

Operational Planning

The process of creating short-term, detailed steps and allocating resources to achieve the strategic goals of an organization.

Strategic Planning

A systematic process of envisioning a desired future and translating this vision into broadly defined goals or objectives and a sequence of steps to achieve them.

Strategic Planning

The process by which an organization defines its strategy or direction and makes decisions on allocating its resources to pursue this strategy.