Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system. 
-Which of the following is the typical operating characteristic for average time a unit spends waiting for service?
Definitions:
United States
A country in North America composed of 50 states, a federal district, five major self-governing territories, and various possessions.
Government Size
The extent or scale of government operations and interventions in a country's economy and society.
Government Functions
The roles and activities undertaken by the government to govern a country, including legislation, law enforcement, and public services like education and healthcare.
United States
A federal republic consisting of 50 states, a federal district, and various territories, located primarily in North America.
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