Exhibit 13.1 The Following Questions Are Based on the Output Below

question 1

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-If a company adds an additional identical server to its M/M/1 system, making an M/M/2 system, what happens to a customer's average service time?

• A) increases
• B) decreases
• C) it is unchanged
• D) depends on the arrival rate

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Definitions:

Mother

A woman in relation to her child or children, to whom she has given birth or who she is raising with a maternal role.

Subbranding

The practice of creating a secondary brand within a main brand to appeal to different market segments or highlight particular product qualities.

Corporate Brand

The overall identity of a corporation that reflects its values, reputation, and products, recognized and valued by consumers.