Chad Watched as His Friend,Ned,learned the Hard Way That Some

question 16

Multiple Choice

Chad watched as his friend,Ned,learned the hard way that some influence tactics generate resistance.The employees pay little or no attention to what Ned has requested of them.Chad has a major project for his team.It needs to be completed on time,on budget.Ned suggests using pressure tactics,but which influence tactic do you think Chad should use?

• A)Pressure
• B)Exchange
• C)Inspirational appeal
• D)Coalition
• E)Ingratiation

Understand the importance of audience adaptation in creating business messages.

Recognize the ethical considerations in business communication.

Grasp the role of corporate culture in shaping communication practices.

Understand how visual elements contribute to the effectiveness of business documents.

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Definitions:

Politically Correct

Language or behavior that is designed to avoid offense or disadvantage to members of particular groups in society.

Office Politics

The use of power and social networking within an organization to achieve changes that benefit the organization or individuals within it.

Self-Determination

The process by which a person controls their own life, decisions, and path without undue influence from external forces.

Empowerment

The process of giving individuals or groups more power and control over their lives or work, enhancing their ability to make decisions and act on them.