What Is Interactive Voice Response (IVR)

question 17

Multiple Choice

What is interactive voice response (IVR) ?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of these

---

Definitions:

Aquatic Ecosystem

A water-based environment, including oceans, rivers, lakes, and wetlands, where plants and animals interact with the physical and chemical features.

Sewage, Sludge

The semi-solid by-product of the sewage treatment process, often treated and disposed of or sometimes used as a fertilizer after undergoing further processing.

Deep-Water Ocean

Areas of the ocean that are located far from land, typically at depths greater than 200 meters, characterized by cold temperatures and high pressure.

Oil Pollution

The release of liquid petroleum hydrocarbons into the environment, particularly the marine ecosystem, due to human activity, leading to environmental damage.