Which of the Following Operational CRM Technologies Does the Customer

question 14

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact centre, Web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and Up-selling

---

Definitions:

Calcium Carbonate

A chemical compound used as a dietary supplement or antacid; it's also the main component of limestone.

Spongin

A fibrous protein that makes up the skeleton of many sponges.

Spicules

Small, spike-like structures found in various organisms, such as sponges and some animals, serving as structural supports or defense mechanisms.

Invertebrate Animals

Animals lacking a vertebral column, including species such as insects, mollusks, and crustaceans.