CRM Systems Can Replace More Traditional Forms of CRM

question 74

True/False

CRM systems can replace more traditional forms of CRM

---

Definitions:

Type II Error

The mistake of failing to reject a null hypothesis when it is actually false, leading to a false negative conclusion.

Statistical Tests

Procedures used in statistics to determine whether hypotheses about the distribution of data can be rejected, based on sample data.

Sample Size

The number of observations or subjects included in a study.

Effect Size

A quantitative measure of the magnitude of a phenomenon, used to indicate the size of an effect or difference found in a study.