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Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?
Data Mining
The process of analyzing large datasets to discover patterns, trends, and relationships that can inform decision making or predict future outcomes.
Data Mining
The process of discovering patterns, anomalies, and correlations within large data sets to predict outcomes, using a variety of techniques including machine learning, statistics, and database systems.
Analytics
The systematic computational analysis of data or statistics.
Aggregating
The process of combining multiple pieces of data together to form a summary or a whole.
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