What Are the Industry Best Practices for CRM Implementation

question 95

Multiple Choice

What are the industry best practices for CRM implementation?

• A) Define information needs and flows
• B) Build an integrated view of the customer
• C) Clearly communicate the CRM strategy
• D) All of these

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Definitions:

Dopamine

Neurotransmitter in the brain, excess amounts of which have been thought to cause schizophrenia.

Reuptake

Process in which a sending neuron reabsorbs some of the neurotransmitter in the synapse, decreasing the amount left in the synapse.

Cocaine

A powerful stimulant drug derived from the coca plant, known for its euphoric effects and high potential for addiction.

Hypersexuality

A condition characterized by excessive preoccupation with sexual fantasies, urges, or behaviors that may lead to distress or impairment in social, occupational, or other important areas of functioning.