What Are the Industry Best Practices for CRM Implementation

question 95

Multiple Choice

What are the industry best practices for CRM implementation?

• A) Define information needs and flows
• B) Build an integrated view of the customer
• C) Clearly communicate the CRM strategy
• D) All of these

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Definitions:

Stewardship

Taking personal responsibility to always respect and protect the interests of organizational stakeholders, including society at large.

Management

The process of planning, organizing, leading, and controlling resources to achieve specific goals within an organization.

Protect

To guard or defend something or someone from harm, damage, or potential threats.

Organizational Barriers

Hindrances within a company that prevent effective communication, decision-making, and processes.