Tomas Has to Write a Letter Denying a Customer's Request

question 68

Multiple Choice

Tomas has to write a letter denying a customer's request for a free replacement for her two-year-old business laptop,which is past its warranty.Which of the following is an appropriate buffer statement he might use?

• A) I am sorry to hear that your laptop is no longer performing as expected.
• B) Are you certain that you have not dropped or otherwise mishandled your computer?
• C) Your computer is outdated,and some performance issues are to be expected at this point.
• D) The warranty on your laptop expired ninety days after purchase.
• E) Our records show that you decided not to purchase the extended warranty that was offered to you at the time of purchase.

Appreciate the complexity of Asian Americans' acceptance in the United States and the underlying cultural values influencing their behaviors and decisions.

Understand the different roles and liabilities associated with negotiable instruments, such as maker, drawer, acceptor, and endorser.

Recognize the conditions under which parties to a negotiable instrument, including endorsers and accommodation parties, are discharged from liability.

Identify the implications of a party's signature on a negotiable instrument and the effects of endorsements and signatures.

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