Which of the Following Is an Example of a Bad-News

question 67

Multiple Choice

Which of the following is an example of a bad-news message that is characterized by high severity and high controllability?

• A) laying off an employee
• B) rejecting a customer claim
• C) telling an employee that her performance needs improvement
• D) cutting back an employee's work hours
• E) rejecting a colleague's idea

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Definitions:

Management Philosophy

An underlying set of principles and beliefs that guide the approaches, practices, and decisions of managers within an organization.

Cultural Symbols

Signs or objects that carry a particular meaning recognized only by members of a culture, serving to communicate ideals, values, and beliefs.

Normative Controls

Informal methods of regulating behavior within an organization through shared norms, values, and beliefs.

Subculture Jargon

Specialized or technical language used within a specific subculture, which may not be understood outside of that group.