Which of the Following Should Be Avoided When Conveying Bad

question 70

Multiple Choice

Which of the following should be avoided when conveying bad news to customers?

• A) neutral language
• B) passive verbs
• C) teaser messages
• D) a buffer statement
• E) an accusatory tone

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Definitions:

Child Income Tax Credit

A tax credit offered to taxpayers for each qualifying dependent child, intended to help families manage the costs of raising children.

Income Tax Bracket

A range of incomes taxed at a particular rate under a progressive tax system.

Regressive Tax

A levy where the rate diminishes as the taxable amount grows.

Payroll Tax

Fees levied on employers or their employees, customarily figured as a percentage of what staff are paid.