When Kwame Listens to a Customer,he Paraphrases the Customer's Request

question 80

Multiple Choice

When Kwame listens to a customer,he paraphrases the customer's request or complaint to make sure he understands it.Which active listening skill is he using?

• A) reflecting
• B) holding judgment
• C) summarizing
• D) clarifying
• E) paying attention

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Definitions:

Research Domain Criteria

A research framework for understanding mental disorders by integrating genetic, neurobiological, behavioral, and cognitive data across traditional diagnostic boundaries.

Biopsychosocial Approach

A holistic approach to understanding human health and illness, considering biological, psychological, and social factors.

Continuum Model

A conceptual framework suggesting that certain properties or behaviors exist on a continuous scale, rather than being categorically distinct.

Cross-Cultural Research

Studies that explore, compare, or contrast behaviors, practices, beliefs, and phenomena across different cultural or ethnic groups.