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The new leader must make a conscious effort to distance himself from the people being led.
Long-Term Customer Retention Rate
A measurement of how well a company can retain its customers over an extended period, indicating customer loyalty and satisfaction.
Customer Recommendations
Suggestions or advice given by consumers about a product, service, or company based on their personal experience or satisfaction.
Share-Of-Wallet
A marketing term referring to the amount of the customer's total spending that a business captures in the products and services that it offers.
Production Costs
The total expenses incurred in the manufacturing of a product, including materials, labor, and overhead.
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