When a Supervisor Has to Criticize the Work of a Subordinate,what

question 98

Multiple Choice

When a supervisor has to criticize the work of a subordinate,what type of technique will help the subordinate be more receptive to the information?

• A)Using accusatory language so there will be no misunderstanding
• B)Using biased language
• C)Sending mixed signals by using nonverbal cues that let the employee know the issue isn't really critical,while using strong words to describe the issue
• D)Phrasing the comment as positively as possible
• E)Using ambiguous language

Calculate and interpret process capability indices.

Determine the control limits and centerline of a control chart.

Identify appropriate control charts based on the type of data and the aspect of the process being monitored.

Understand the implications of a process being out of control and the importance of detecting this condition.

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Definitions:

Second Law

Typically refers to the Second Law of Thermodynamics, which states that the entropy of an isolated system always increases.

Concentration Gradient

The gradual difference in the concentration of solutes in a solution between two regions, often leading to diffusion.

Hypotonic

Referring to a solution that has a lower concentration of solutes relative to another solution, thereby causing water to flow into the cell by osmosis.

Hypertonic

A solution that has a higher solute concentration compared to another solution, leading to osmosis out of the cell.