When a Company Decides to Satisfy a Customer Claim for a Refund,exchange,or

question 57

Multiple Choice

When a company decides to satisfy a customer claim for a refund,exchange,or repair,________.

• A)a well-written response gains nothing for the company
• B)the business has an opportunity to create goodwill
• C)the company should make it sound as if they're doing the customer a favor
• D)it must avoid beginning its message with a positive response
• E)the company should always apologize first

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Definitions:

Comparative Advantage

Comparative Advantage is an economic theory suggesting that countries should produce and export goods for which they have a lower opportunity cost compared to other countries.

Opportunity Cost

The forgone value of what you give up when you make a choice.

Total Output

The aggregate quantity of goods and services produced within an economy over a specific period, reflecting the economy's overall productivity.

Comparative Advantage

The ability of an entity to produce a good or offer a service at a lower opportunity cost than another.