When a Company Decides to Satisfy a Customer Claim for a Refund,exchange,or

question 57

Multiple Choice

When a company decides to satisfy a customer claim for a refund,exchange,or repair,________.

• A)a well-written response gains nothing for the company
• B)the business has an opportunity to create goodwill
• C)the company should make it sound as if they're doing the customer a favor
• D)it must avoid beginning its message with a positive response
• E)the company should always apologize first

---

Definitions:

Cue Clusters

Groups of signals or indicators that collectively hint towards a specific condition, situation, or intention.

Interventions

Actions or processes undertaken to prevent, manage, or resolve health problems or to improve health outcomes.

Readiness for Enhanced Nutrition

A nursing diagnosis indicating a person’s willingness and ability to improve nutritional intake towards optimal health.

Balanced Nutrition

A dietary approach that includes a variety of nutrients from different food groups in appropriate proportions to maintain health.