When Responding to an Ethical Scandal,what Can Be Done to Help

question 38

Multiple Choice

When responding to an ethical scandal,what can be done to help rebuild trust?

• A)Use general and evasive terms.
• B)Increase efforts at customer sensitivity.
• C)Clearly identify who is to blame.
• D)Communicate the issue after a careful statement and plan has been developed.
• E)Take responsibility for the problem.

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Definitions:

Sales Revenue

The overall sum of money made from selling products or services before deducting any costs.

Direct Method

A cash flow statement preparation approach that enumerates major classes of gross cash receipts and payments.

Beginning Balance

The amount of money or value available in an account at the start of a new financial period.

Ending Balance

The amount of money or value in an account at the end of a financial period.