Which of the Following Can Soften the Bad News When

question 46

Multiple Choice

Which of the following can soften the bad news when denying a customer request?

• A)Making the customer feel guilty about requesting
• B)Stating that such requests in the future will not be entertained
• C)Stating that company policy prohibits the request
• D)Offering an alternative solution to the customer's request
• E)Asking the customer to read the service guidelines before sending a request in the future

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Definitions:

Chip Production

The process of manufacturing semiconductor devices, such as integrated circuits (ICs), used in various electronic devices and systems.

Penalty Kick

A method of restarting play in soccer, awarded for certain fouls within the penalty area, where a player kicks the ball from the penalty spot aiming to score against the opposing goalkeeper alone.

Kicker's Payoffs

Term used in game theory to describe the rewards or outcomes that a player (the "kicker") stands to gain from various actions.

Probability of Success

The likelihood or chance of an event or endeavor achieving its intended outcome or goal.