When Communicating Bad News to a Customer,which of the Following

question 75

Multiple Choice

When communicating bad news to a customer,which of the following is most important in maintaining a positive relationship?

• A)The company has corrected all errors,if they are at fault.
• B)The company is willing to apologize whether or not they are at fault.
• C)The company should avoid using buffer statements.
• D)The company is willing to avoid identifying reasons for denying the request.
• E)The company must use the direct approach so as not to waste the customer's time.

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Definitions:

Inpatient Psychiatric Patients

Individuals admitted to a hospital or psychiatric facility for 24-hour care and supervision due to severe mental health issues.

Antisocial Personality Disorder

A psychiatric disorder characterized by a continual indifference to ethics and a lack of empathy for others' rights and feelings.

Psychopathy

A personality disorder characterized by persistent antisocial behavior, impaired empathy, and often, criminality.

Borderline Personality Disorder

A mental disorder characterized by unstable moods, behavior, and relationships.